Effective date – March 22, 2026

Welcome to https://thehomerenovation.ca (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by The Home Renovation (collectively, the “Services”) (“Authorized Customers”).

The Home Renovation operates as a contractor referral and service coordination platform. Contractors and service providers referred through our platform are independent businesses and are not employees, agents, or representatives of The Home Renovation unless explicitly stated otherwise.

“Personally Identifiable Information”

“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to:

• Name

• Address

• Phone number

• Email address

• Service request details

• Property or project information

Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all Visitors. We may also collect the following information from Authorized Customers:

• Names

• Phone numbers

• Email addresses

• Property or service request details

• Type of renovation or service requested

• Location of service

• Project descriptions or details submitted through forms

This information is collected when you complete forms, request quotes, or submit inquiries through the Site.

What organizations are collecting the information?

In addition to our direct collection of information, third-party service providers or independent contractors may collect information necessary to provide services requested by Visitors or Authorized Customers.

These may include:

• Independent contractors

• Service providers

• Payment processors (if applicable)

• Technology or hosting providers

We do not control how third parties use such information, but we require that they use such information only as necessary to provide requested services.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to:

• Respond to inquiries submitted through our contact form

• Provide renovation service referrals

• Connect Visitors with independent contractors

• Customize the Site experience

• Provide requested service estimates or information

• Improve services offered on the Site

• Send service-related communications when necessary

We may also use Personally Identifiable Information to respond to specific inquiries or provide requested information.

With whom may the information be shared?

Personally Identifiable Information may be shared with:

• Independent contractors

• Service providers

• Vendors or affiliates

• Third-party service providers

This sharing occurs only when necessary to fulfill service requests or respond to inquiries.

All contractors and service providers referred through The Home Renovation are independent businesses and are solely responsible for their own services, pricing, warranties, and obligations.

We may also share aggregated, non-personal information about Visitors with affiliated agencies or partners.

Visitors may opt out of receiving communications from us by contacting us through the contact form available on the Site.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by The Home Renovation is stored securely and is accessible only to authorized personnel who require access to perform their duties.

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

What choices are available to Visitors regarding collection, use, and distribution of the information?

Visitors and Authorized Customers may:

• Request to update their information

• Request removal of their information

• Opt out of communications

Requests can be made by contacting us through the contact form available on the Site.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Are Cookies Used on the Site?

Yes. Cookies are used for a variety of reasons, including:

• Improving user experience

• Tracking site performance

• Remembering user preferences

• Enhancing security

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Site. Some features of the Site may not function properly without cookies.

Cookies Used by Service Providers

Our service providers may use cookies that are stored on your device when visiting the Site. These cookies are used to support functionality, performance tracking, and service delivery.

How does The Home Renovation use login or technical information?

We may collect technical information including:

• IP addresses

• Browser types

• Internet service providers (ISPs)

• Device information

• Usage patterns

This information is used to:

• Analyze trends

• Administer the Site

• Improve user experience

• Monitor system performance

What partners or service providers have access to Personally Identifiable Information?

The Home Renovation may partner with vendors, contractors, and service providers to deliver requested services.

These partners may have access to Personally Identifiable Information only as necessary to:

• Evaluate service eligibility

• Provide quotes

• Deliver requested services

Disclosure of Personally Identifiable Information may occur when required by law, court order, or government request.

How does the Site keep Personally Identifiable Information secure?

We use commercially reasonable security practices to protect your information.

Security measures may include:

• Password-protected systems

• Restricted data access

• Encryption technologies where applicable

• Routine monitoring of system security

While we take reasonable steps to secure your data, no system can guarantee absolute security.

How can Visitors correct inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may request corrections or updates to their information by contacting us through the contact form available on the Site.

Can a Visitor delete or deactivate Personally Identifiable Information?

Visitors may request deletion or deactivation of their information by contacting us through the contact form available on the Site.

Some residual data may remain in backup systems where required for operational or legal purposes.

Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent

• File a complaint with a regulatory authority

Independent Contractor Disclaimer (VERY IMPORTANT)

The Home Renovation operates as a referral and coordination service. All contractors, trades, and service providers referred through the Site are independent businesses and are not employees, agents, partners, or representatives of The Home Renovation.

The Home Renovation does not control the methods, pricing, warranties, or performance of independent contractors. Any agreements entered into between Visitors and contractors are solely between those parties.

What happens if the Privacy Policy changes?

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Continued use of the Site after updates constitutes acceptance of the revised Privacy Policy.

Links to Other Websites

This Site may contain links to third-party websites.

When you click on these links, you leave our Site. We encourage you to review the privacy policies of those third-party websites, as their practices may differ from ours.